Politique de remboursement

RETURN & REFUND POLICY

We hope you love your The Keeps jewelry and that every piece becomes something you’ll want to keep.

NON-PERSONALIZED JEWELRY

We accept return requests for eligible non-personalized jewelry within 14 days of delivery.

To be eligible for a return, your item must be returned in its original condition, unworn and unused, with its original packaging.

To request a return, please contact us at infothekeeps@gmail.com within 14 days of receiving your order. If your return is accepted, we will provide you with the necessary return instructions.

Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer.

For customers located in the European Union, your statutory right of withdrawal applies in accordance with applicable consumer law. This policy does not limit any mandatory consumer rights available to you.

PERSONALIZED & CUSTOM-MADE JEWELRY

Personalized and custom-made jewelry is created specifically for you and therefore cannot be returned, exchanged or refunded for a change of mind, except where required by applicable law.

This includes jewelry personalized with names, initials, words, dates or other specifications selected by the customer.

For customers in the European Union, goods made to the consumer’s specifications or clearly personalized are excluded from the statutory 14-day right of withdrawal. 

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, defective or if you receive the wrong item.

Please include your order number and clear photographs of the item so that we can assess the issue and find an appropriate solution.

Personalized jewelry remains covered where an item is defective, damaged or does not correspond to what was ordered.

REFUNDS

Once your eligible return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

For EU customers exercising their statutory right of withdrawal, refunds will be handled in accordance with applicable consumer law, including applicable standard delivery costs. We may withhold reimbursement until the returned goods have been received or you provide evidence that they have been sent back, as permitted by law. 

INTERNATIONAL ORDERS

We ship internationally, including to customers in Europe and the United States. Mandatory consumer rights applicable in your country or region remain unaffected by this policy.

THE KEEPS