Politique d’expédition

SHIPPING POLICY

Processing Times
Each order is carefully prepared before shipment. Please allow approximately 7–8 business days for your order to be prepared and processed before dispatch.

Personalized and made-to-order pieces may occasionally require additional preparation time depending on the design and production process.

Shipping & Tracking
Once your order has been shipped, you will receive a tracking number by email, allowing you to follow your parcel throughout its journey.

Estimated Delivery Times
Estimated delivery times after dispatch:

• Europe: approximately 8–10 business days
• United States & Canada: approximately 5–10 business days
• Rest of the world: approximately 7–15 business days

Please note that these delivery times are estimates and may vary depending on the destination, customs procedures, local postal services, peak periods or circumstances beyond our control.

Customs & Import Duties
For international orders, customs duties, import taxes or other local charges may apply depending on the destination country. Any applicable charges are the responsibility of the customer.

Delays
Once an order has been dispatched, delivery is handled by the carrier and exact delivery dates cannot be guaranteed. In the event of an unusual delay, please contact us and we will do our best to assist you and investigate the shipment.

Incorrect Address
Please ensure that your shipping information is complete and correct before placing your order. THE KEEPS cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Need help?
For any questions regarding your shipment, please contact us at infothekeeps@gmail.com, including your order number.

THE KEEPS